We proudly ship all orders from our Vancouver, BC studio. All of our products are made to order and typically fulfilled within 1 week for parts kits, and 2-3 weeks for headphones. We're a small (yet mighty) team of two working on evenings and weekends. We aren't perfect, but we try our best to fulfill within these timelines.
If you have a question about your order, or just want to check in, please don't hesitate to reach out to us at firstname.lastname@example.org.
|Canada||standard||3 to 10 business days||$9.00 USD|
|orders over $100.00||3 to 10 business days||FREE|
|USA*||standard USA||4 to 10 business days||$9.00 USD|
|orders over $100.00||4 to 10 business days||FREE|
|International*||standard International||6 to 10 business days||$9.00 USD|
|orders over $175.00||6 to 10 business days||FREE|
*Please note USA and International orders are shipped Delivered At Place (DAP) / Delivery Duty Unpaid (DDU), and customs duties and sales taxes may apply. We are not responsible for any additional fees incurred upon receiving your order. Please refer to your country's government website for information on customs duties and sales taxes.
We currently do not accept returns or exchanges. If you are not satisfied with your order, please reach out to us as email@example.com, and we'll do our best to work towards a satisfactory solution.
We stand behind the products we make and source, and provide a warranty covering manufacturing defects on all shipped parts and products for up to 1 year from the date of purchase.
If you have any other questions, please give us a shout at firstname.lastname@example.org.
Thanks for your support!